Source: Chaunte’ Causey, Communications Manager, Palmetto Care Connections
Jessica Samuel, a Digital Literacy Analyst with Palmetto Care Connections, recently achieved a milestone by completing SC Thrive Benefits Training. The comprehensive program equips professionals to better assist clients in navigating and applying for critical assistance programs.
The training provided detailed guidance on the do’s and don’ts when supporting clients, ensuring interactions remain both ethical and effective. Participants reviewed programs administered by agencies such as the Department of Social Services, Department of Health and Human Services, Welvista, Internal Revenue Service, and Social Security Administration.
Jessica gained experience in helping clients apply for essential services, including Medicaid, Supplemental Nutrition Assistance Program (SNAP, commonly known as Food Stamps), Temporary Assistance for Needy Families, and Welvista’s prescription assistance. A significant component of the training emphasized referring clients to partner organizations when additional help is needed.
Using the SC Thrive Hub platform, Jessica successfully navigated realistic family scenarios, completing applications and refining her skills in real-time. This accomplishment highlights her commitment to providing valuable assistance to those in need and strengthens PCC’s mission of empowering community members through digital literacy and resource access.
