Palmetto Care Connections written by Campbell Mims, Sweatman Strategies, LLC
In the quiet rural outskirts of Estill, South Carolina, Brittney navigated her life as a dedicated mother of three boys. Juggling parenthood, work, and health concerns, she found herself facing numerous challenges, especially when it came to accessing medical care for herself and her family. But amidst the trials of rural living, a glimmer of hope emerged in the form of digital literacy education offered by Palmetto Care Connections (PCC).
Brittney’s journey with PCC began unexpectedly, stemming from a simple checkbox on a Medicaid form. Little did she know, this decision would open doors to invaluable resources and opportunities. Initially hesitant about her technological prowess, Brittney embarked on the digital literacy class with curiosity and a desire to learn.
As she delved into the course, Brittney discovered a world of possibilities unfolding before her. Initially drawn to the idea of leveraging technology for medical purposes, she soon realized the broader implications of her newfound skills. “Having that information at my fingertips allows me to have control over my well-being,” Brittney said. Through telehealth appointments and easy access to medical records via her tablet, Brittney gained a newfound sense of control over her family’s healthcare journey.
The impact of the digital literacy class transcended mere convenience; it became a lifeline during critical moments. When her youngest son fell ill, Brittney’s ability to access and share his medical history with healthcare providers proved instrumental in diagnosing and treating his condition effectively. “It just kind of empowers you more as the patient,” stated Brittney. What once seemed like an insurmountable challenge in rural healthcare now became manageable, thanks to the knowledge she gained.
But the class didn’t stop at healthcare—it empowered Brittney to take charge of her overall well-being. Armed with the ability to track her health metrics and access medical resources, she embarked on a journey towards a healthier lifestyle. By leveraging her digital literacy skills to monitor her progress and make informed decisions, Brittney shed light on the transformative potential of education and technology.
Reflecting on her experience, Brittney emphasized the importance of providing not just resources but also the necessary training and knowledge to utilize them effectively. “”If you give me something and you explain to me what I need to do to make this work for me then I’m good to go.,” remarked Brittney, a sentiment shared by other participants as well. She likened it to giving someone a bike without teaching them how to ride it—a sentiment that resonated deeply with her journey with PCC.
In the end, Brittney’s story epitomized the transformative power of education and technology in empowering individuals, especially those in underserved communities. Through PCC’s digital literacy class, she not only gained practical skills but also found a newfound sense of confidence and agency in navigating life’s challenges—one digital step at a time.
